Concurrent Program Session

Never Leave Internal Communications to Chance

Friday, April 8, 2016, 10:45 AM - 11:45 AM

Colorado Convention Center, Room 201/203/205/207

Internal communication is linked to job satisfaction, organizational alignment, and success. In this session you will see examples of powerful, effective communication, and communication efforts that fall short. You will hear about Douglas County Libraries’ path of discovery around internal communication, engage with the tools we have developed, and be empowered to develop an outline for your own internal communication plan.

This highly interactive concurrent program session was also offered on Thursday, April 7, 2016, at 10:45–11:45 AM.

At the end of this session, participants will:

1: Have a template to bring a dynamic internal communication plan into your organization.
2: Be empowered to understand why spending time on internal communication is important not only for employee job satisfaction, but also overall organization success.
3: Have practiced and experienced first-hand developing internal communication for a sensitive, important, or general topic.

The session organizer(s) identified this session as appropriate for:
Level 2: People with some knowledge, who want to increase their understanding.

This session will have: High interaction: facilitated discussion; small group discussion; hands-on activity

Handouts: Download 1   Download 2   Download 3   Download 4   Download 5   Download 6   Download 7   Download 8   Download 9   Download 10  

Track: Lead

Tags: Staffing, Administration and Management, Human Resources, Personnel and Staffing


Art Glover, Director of Human Resources
Douglas County Libraries, Castle Rock, CO

Art Glover has been with the Douglas County Libraries since 2003. He is certified as a "Senior Professional in Human Resources (SPHR)", an internationally recognized certification in the Human Resources profession. At Douglas County Libraries, Mr. Glover oversees management of the Human Resources and Training Departments. He holds an M. A. in Human Resources from Webster University.

Amber DeBerry, Director of Community Relations
Douglas County Libraries, Highlands Ranch, CO

Amber DeBerry has worked in marketing and communications for eighteen years and joined Douglas County Libraries in 2011. She has a B.Sc in Journalism with a minor in Business from the University of Colorado. She has served on the American Association of Museums PR & Marketing Committee, Community First Foundation Advisory Committee, and the Information Services Sub-Committee of the Colorado Tourism Office. At Douglas County Libraries, she oversees Community Relations, District Programming, and the Foundation.

Patti Owen-DeLay, Executive Assistant
Douglas County Libraries, Castle Rock, CO

Patti is a Professional Certified Coach who loves supporting people and organizations. Her diverse background allows her to see communication not only from the standpoint of a coach, but also from the eyes of her experience in the legal, training and library worlds.

For questions about…

Cancellation Policy

Written cancellations, requests for refunds, and/or changes will be accepted until February 26, 2016, and are subject to a $30 handling fee. Refunds will be processed after April 25, 2016. According to PLA policy, all meal events require preregistration. The above cancellation/change information also applies to all preconferences, meal events, and tours.

The PLA 2016 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.


PLA has put in place features to ensure the conference is accessible to all.


Special print and electronic advertising opportunities are available to reach PLA members and attendees both before and during the conference.

Appropriate Conduct

All participants are expected to observe the rules and behaviors described in the Statement of Appropriate Conduct in all conference venues, including online venues, and conference social events.


There is no formal dress code at the PLA Conference. What’s most important is to dress for comfort.

Conference Logo

The custom logos of the PLA 2016 Conference are the property of PLA. Anyone wishing to use the logos in their communications and promotional materials must: 1) Seek permission from PLA; and 2) Submit communication/artwork incorporating the logo to PLA for final approval. The logo may not be modified and must be reproduced in its entirety (i.e., no outlines, cropping). To request the use of the logo, companies should contact Carly DiVito at Corcoran Expositions at 312-541-0567 or; all others should contact PLA at 800-545-2433 x5PLA (x5752) or


Contact Carly DiVito, Corcoran Expositions, 312-541-0567 or


No carrying of firearms allowed in the Colorado Convention Center unless you’re on-duty law enforcement or off-duty and on payroll of the show or SMG (convention center management).


The official conference hashtag is #PLA2016.


Contact Heather Cho, ALA Media Relations Specialist, 312-280-4020 or Please review our conference media policy.


ALA and PLA membership is managed by the ALA Membership & Customer Service (MACS) unit. To join, renew, rejoin, or add to your membership, fill out a secure form online; or print and fill out a membership form and fax or mail it in; or call 800-545-2433 and press 5. Direct your membership questions to MACS at or 800-545-2433 and press 5. MACS representatives are available Monday–Friday, 8:30 AM–4:30 PM Central.

Mobile App

Attendees can access full event schedule, evaluate sessions, customize their own agenda, and compete in the Extraordinary Exhibits photo challenge game on the PLA 2016 mobile app. To request assistance with the mobile app, please e-mail

PLA Office

The PLA Office is located in A Mezzanine in the Colorado Convention Center. You can access the A Mezzanine from any of the lobbies using Elevator A, across from registration, and press the MZ button to get to the Mezzanine. You can also access A Mezzanine from Exhibit Hall A using Stairwell 30. The office phone numbers are 303-228-8450 and 303-228-8451. Onsite office hours are Monday, April 4–Friday, April 8, 8:00 AM–5:00 PM; Saturday, April 9, 8:00 AM–1:00 PM.

Registration & Housing

Onsite registration hours are Tuesday, April 5, 7:30 AM–5:00 PM; Wednesday, April 6, 7:30 AM–6:30 PM; Thursday, April 7, 7:30 AM–5:30 PM; Friday, April 8, 7:30 AM–4:00 PM; and Saturday, April 9, 8:00–10:00 AM. Conference registration and housing is managed by Experient. Call or e-mail your questions, 800-424-5249 (U.S. and Canada), 847-996-5829 (all other countries), or Experient representatives are available Monday–Friday, 9:00 AM–5:00 PM Eastern. PLA Conference is a professional event. It is not open to the public.


Contact Corcoran Expositions, Mary Michalik at 312-265-9650,; or Matt McLaughlin at 312-265-9655,

Thank you PLA Conference Sponsors!


Most conference events—including all preconferences and concurrent program sessions—will take place in the Colorado Convention Center (CCC), 700 14th Street, Denver, CO 80202. Additional events will be held at the Hyatt Regency Denver at Colorado Convention Center, 650 15th Street, Denver, CO 80202, and other venues as indicated.

Other Questions

Contact PLA, 800-545-2433 x5PLA (x5752) or; or find someone to help in the PLA Staff directory.