Concurrent Program Session

Organizational Health: Capitalizing on Your Most Important Asset

Thursday, April 7, 2016, 4:00 PM - 5:00 PM

Colorado Convention Center, Room 501-504

The session will showcase San Antonio Public Library’s (SAPL) groundbreaking focus on Organizational Health implemented as a priority in SAPL’s strategic plan. An Organizational Health focus has helped SAPL cultivate an environment that inspires innovation and provides responsive management and decision making, while also implementing best practices to increase operational efficiencies, encourage creative risk-taking, and reward breakthrough programs and service. Attendees will learn about how SAPL’s results impacted the organization and how to replicate the program.

At the end of this session, participants will:

1: Gain an understanding of the importance of Organizational Health to the overall success of the organization. 2: Leave with examples that can be used in your library. 3: Be motivated to replicate part(s) of the program.

The session organizer(s) identified this session as appropriate for:
Level 2: People with some knowledge, who want to increase their understanding.

This session will have: Medium interaction: single speaker/panel with questions or audience participation throughout

Handouts: Download 1   Download 2   Download 3   Download 4   Download 5  

Track: Lead

Tags: Administration/Management, Administration and Management, Organizational Change, Professional Development


Candelaria Mendoza, Library Services Administrator
San Antonio Public Library, San Antonio, TX

Roberta Sparks, Organizational Health Manager
San Antonio Public Library, San Antonio, TX

Roberta Sparks is the Organizational Health Manager for the San Antonio Public Library. Ms. Sparks has been with the San Antonio Public Library for over 19 years and was instrumental in the development and implementation of the Library's Organizational Health initiative. She believes that making staff training and recognition a priority is the difference between a good and a great organization.

Kate Gray, Public Library Administrator
San Antonio Public Library, ,

Kate has been a Public Services Coordinator for the San Antonio Public Library for 7 years. Prior to that she was a Branch Manager at two separate locations. She managed the opening of two of SAPL's larger locations - one in 2005 and one in 2006. Her role in the creation of the 2011-2016 Strategic Plan was co-chair of the Organization Health focus committee.

For questions about…

Cancellation Policy

Written cancellations, requests for refunds, and/or changes will be accepted until February 26, 2016, and are subject to a $30 handling fee. Refunds will be processed after April 25, 2016. According to PLA policy, all meal events require preregistration. The above cancellation/change information also applies to all preconferences, meal events, and tours.

The PLA 2016 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.


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Appropriate Conduct

All participants are expected to observe the rules and behaviors described in the Statement of Appropriate Conduct in all conference venues, including online venues, and conference social events.


There is no formal dress code at the PLA Conference. What’s most important is to dress for comfort.

Conference Logo

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Contact Carly DiVito, Corcoran Expositions, 312-541-0567 or


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Contact Heather Cho, ALA Media Relations Specialist, 312-280-4020 or Please review our conference media policy.


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Mobile App

Attendees can access full event schedule, evaluate sessions, customize their own agenda, and compete in the Extraordinary Exhibits photo challenge game on the PLA 2016 mobile app. To request assistance with the mobile app, please e-mail

PLA Office

The PLA Office is located in A Mezzanine in the Colorado Convention Center. You can access the A Mezzanine from any of the lobbies using Elevator A, across from registration, and press the MZ button to get to the Mezzanine. You can also access A Mezzanine from Exhibit Hall A using Stairwell 30. The office phone numbers are 303-228-8450 and 303-228-8451. Onsite office hours are Monday, April 4–Friday, April 8, 8:00 AM–5:00 PM; Saturday, April 9, 8:00 AM–1:00 PM.

Registration & Housing

Onsite registration hours are Tuesday, April 5, 7:30 AM–5:00 PM; Wednesday, April 6, 7:30 AM–6:30 PM; Thursday, April 7, 7:30 AM–5:30 PM; Friday, April 8, 7:30 AM–4:00 PM; and Saturday, April 9, 8:00–10:00 AM. Conference registration and housing is managed by Experient. Call or e-mail your questions, 800-424-5249 (U.S. and Canada), 847-996-5829 (all other countries), or Experient representatives are available Monday–Friday, 9:00 AM–5:00 PM Eastern. PLA Conference is a professional event. It is not open to the public.


Contact Corcoran Expositions, Mary Michalik at 312-265-9650,; or Matt McLaughlin at 312-265-9655,

Thank you PLA Conference Sponsors!


Most conference events—including all preconferences and concurrent program sessions—will take place in the Colorado Convention Center (CCC), 700 14th Street, Denver, CO 80202. Additional events will be held at the Hyatt Regency Denver at Colorado Convention Center, 650 15th Street, Denver, CO 80202, and other venues as indicated.

Other Questions

Contact PLA, 800-545-2433 x5PLA (x5752) or; or find someone to help in the PLA Staff directory.