Concurrent Program Session

Services to Those Who Serve: Library Programs for Veterans and Active Duty Military Families

Thursday, April 7, 2016, 10:45 AM - 11:45 AM

Colorado Convention Center, Room 109/111/113

There are 21.8 million veterans and more than 1.3 million active duty service members. Many service members face challenges unnoticed by civilians. Veterans must cope with separation from the military and the lingering impact of combat. Active duty members and families must adapt to deployment cycles. Learn how libraries are responding with services for veterans and their families. This session will help you understand your audience’s needs, identify collaborators, and take steps toward planning successful services.

At the end of this session, participants will:

1: Identify issues that military families and veterans face. 2: Know the range of resources and military-serving organizations available to support the military community. 3: Create a plan to engage with the military community to determine its priorities and interests.

The session organizer(s) identified this session as appropriate for:
Level 1: People with no previous knowledge of the topic.

This session will have: Low interaction: single speaker/panel with Q&A at the end of the program

Handouts: Download 1   Download 2   Download 3  

Track: Collaborate

Tags: Serving Adults, Adult Services, Collaboration, Outreach Services, Programming/Services, Special Needs Populations


Loriene Roy, Professor
School of Information, The University of Texas at Austin, Austin, TX

Dr. Loriene Roy is Professor in the School of Information, the University of Texas at Austin. She has given over 600 presentations and has published widely. Her teaching areas are public librarianship, reference, library instruction, and reader's advisory. She served as the 2007-2008 President of the American Library Association and the 1997-1998 President of the American Indian Library Association. She is Anishinabe, enrolled on the White Earth Reservation, a member of the Minnesota Chippewa Tribe.

Kristen Mulvihill, Librarian
San Diego Public Library, San Diego, CA

Kristen Mulvihill, army veteran and professional librarian, has consulted public libraries about the needs/interests of military and veteran communities since she began researching the topic as part of her MLIS studies in 2010. Since then, she has completed her MLIS, taught workshops and webinars on the topic, and contracted to write a book (available in early 2017) with co-writer, Sarah LeMire. Kristen also works for the San Diego Public Library.

Frances Rickard, Graduate student
, Austin, TX

Frances Rickard is a recent MSIS graduate from the University of Texas at Austin School of Information and currently works as the Information Manager for a small consulting firm in Austin. While in school, she served as a graduate research assistant on an MLIS grant to study library services to military veterans.

Jennifer Taft, Reference Librarian
Harnett County Library, Lillington, NC

Jennifer Taft is the Reference Librarian for Harnett County Public Library in Lillington, North Carolina. She is responsible for the Adult Programming at her library and enjoys teaching computer classes, especially to the Senior population.

Cynthia Olney, Acting Assistant Director
National Network of Libraries of Medicine Outreach Evaluation Resource Center, Health Sciences Libr, Seattle, WA

Cynthia Olney is Acting Assistant Director of the NN/LM Outreach Evaluation Resource Center, University of Washington Health Sciences Libraries and Information Center, Seattle. Cindy joined the NN/LM OERC in 2006 as an evaluation specialist to develop training and consultation to NN/LM. She became Acting Assistant Director in July 2014. Cindy has worked in the evaluation field for more than 20 years, specializing in projects related to libraries, health information outreach, consumer and public health.

For questions about…

Cancellation Policy

Written cancellations, requests for refunds, and/or changes will be accepted until February 26, 2016, and are subject to a $30 handling fee. Refunds will be processed after April 25, 2016. According to PLA policy, all meal events require preregistration. The above cancellation/change information also applies to all preconferences, meal events, and tours.

The PLA 2016 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.


PLA has put in place features to ensure the conference is accessible to all.


Special print and electronic advertising opportunities are available to reach PLA members and attendees both before and during the conference.

Appropriate Conduct

All participants are expected to observe the rules and behaviors described in the Statement of Appropriate Conduct in all conference venues, including online venues, and conference social events.


There is no formal dress code at the PLA Conference. What’s most important is to dress for comfort.

Conference Logo

The custom logos of the PLA 2016 Conference are the property of PLA. Anyone wishing to use the logos in their communications and promotional materials must: 1) Seek permission from PLA; and 2) Submit communication/artwork incorporating the logo to PLA for final approval. The logo may not be modified and must be reproduced in its entirety (i.e., no outlines, cropping). To request the use of the logo, companies should contact Carly DiVito at Corcoran Expositions at 312-541-0567 or; all others should contact PLA at 800-545-2433 x5PLA (x5752) or


Contact Carly DiVito, Corcoran Expositions, 312-541-0567 or


No carrying of firearms allowed in the Colorado Convention Center unless you’re on-duty law enforcement or off-duty and on payroll of the show or SMG (convention center management).


The official conference hashtag is #PLA2016.


Contact Heather Cho, ALA Media Relations Specialist, 312-280-4020 or Please review our conference media policy.


ALA and PLA membership is managed by the ALA Membership & Customer Service (MACS) unit. To join, renew, rejoin, or add to your membership, fill out a secure form online; or print and fill out a membership form and fax or mail it in; or call 800-545-2433 and press 5. Direct your membership questions to MACS at or 800-545-2433 and press 5. MACS representatives are available Monday–Friday, 8:30 AM–4:30 PM Central.

Mobile App

Attendees can access full event schedule, evaluate sessions, customize their own agenda, and compete in the Extraordinary Exhibits photo challenge game on the PLA 2016 mobile app. To request assistance with the mobile app, please e-mail

PLA Office

The PLA Office is located in A Mezzanine in the Colorado Convention Center. You can access the A Mezzanine from any of the lobbies using Elevator A, across from registration, and press the MZ button to get to the Mezzanine. You can also access A Mezzanine from Exhibit Hall A using Stairwell 30. The office phone numbers are 303-228-8450 and 303-228-8451. Onsite office hours are Monday, April 4–Friday, April 8, 8:00 AM–5:00 PM; Saturday, April 9, 8:00 AM–1:00 PM.

Registration & Housing

Onsite registration hours are Tuesday, April 5, 7:30 AM–5:00 PM; Wednesday, April 6, 7:30 AM–6:30 PM; Thursday, April 7, 7:30 AM–5:30 PM; Friday, April 8, 7:30 AM–4:00 PM; and Saturday, April 9, 8:00–10:00 AM. Conference registration and housing is managed by Experient. Call or e-mail your questions, 800-424-5249 (U.S. and Canada), 847-996-5829 (all other countries), or Experient representatives are available Monday–Friday, 9:00 AM–5:00 PM Eastern. PLA Conference is a professional event. It is not open to the public.


Contact Corcoran Expositions, Mary Michalik at 312-265-9650,; or Matt McLaughlin at 312-265-9655,

Thank you PLA Conference Sponsors!


Most conference events—including all preconferences and concurrent program sessions—will take place in the Colorado Convention Center (CCC), 700 14th Street, Denver, CO 80202. Additional events will be held at the Hyatt Regency Denver at Colorado Convention Center, 650 15th Street, Denver, CO 80202, and other venues as indicated.

Other Questions

Contact PLA, 800-545-2433 x5PLA (x5752) or; or find someone to help in the PLA Staff directory.