Concurrent Program Session

Trauma-Informed Care and the Library

Friday, April 8, 2016, 2:00 PM - 3:00 PM

Colorado Convention Center, Room 702/704/706

Working in a public library can be stressful. Many of our customers experience trauma in their lives and bring their struggles with them to the library. This can put library staff at risk of experiencing issues that mirror those of our traumatized customers. In this program, presenters will share techniques you can use to insulate yourself from vicarious trauma, secondary trauma, and compassion fatigue. In addition, you’ll learn strategies to improve how you work and to enhance your overall health and happiness.

At the end of this session, participants will:

1: Understand trauma-informed care. 2: Learn how to increase efficiency and effectiveness at work by applying new developments in neurobiology. 3: Learn self-care techniques to insulate yourself and your staff from secondary trauma, vicarious trauma, and compassion fatigue.

The session organizer(s) identified this session as appropriate for:
Level 1: People with no previous knowledge of the topic.

This session will have: Medium interaction: single speaker/panel with questions or audience participation throughout

Handouts: Download 1  

Track: Lead

Tags: Staffing, Equity of Access, Professional Development, Public Services, Urban Libraries, Youth Services


Presenters

Ann Schwab, Senior Librarian
Denver Public Library, Denver, CO

Ann Schwab is the Senior Librarian of the Children's Library at the Denver Public Library. She still manages to fit in a couple of storytimes every week in addition to her supervisor duties and also serves on the library's Homeless Services Action Committee. Ann earned her MLIS from the University of North Carolina at Greensboro.

Elissa Hardy, Social Worker
Denver Public Library, Denver, CO

For questions about…

Cancellation Policy

Written cancellations, requests for refunds, and/or changes will be accepted until February 26, 2016, and are subject to a $30 handling fee. Refunds will be processed after April 25, 2016. According to PLA policy, all meal events require preregistration. The above cancellation/change information also applies to all preconferences, meal events, and tours.

The PLA 2016 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.


Accessibility

PLA has put in place features to ensure the conference is accessible to all.

Advertising

Special print and electronic advertising opportunities are available to reach PLA members and attendees both before and during the conference.

Appropriate Conduct

All participants are expected to observe the rules and behaviors described in the Statement of Appropriate Conduct in all conference venues, including online venues, and conference social events.

Attire

There is no formal dress code at the PLA Conference. What’s most important is to dress for comfort.

Conference Logo

The custom logos of the PLA 2016 Conference are the property of PLA. Anyone wishing to use the logos in their communications and promotional materials must: 1) Seek permission from PLA; and 2) Submit communication/artwork incorporating the logo to PLA for final approval. The logo may not be modified and must be reproduced in its entirety (i.e., no outlines, cropping). To request the use of the logo, companies should contact Carly DiVito at Corcoran Expositions at 312-541-0567 or carly@corcexpo.com; all others should contact PLA at 800-545-2433 x5PLA (x5752) or pla@ala.org.

Exhibits

Contact Carly DiVito, Corcoran Expositions, 312-541-0567 or carly@corcexpo.com.

Firearms

No carrying of firearms allowed in the Colorado Convention Center unless you’re on-duty law enforcement or off-duty and on payroll of the show or SMG (convention center management).

Hashtag

The official conference hashtag is #PLA2016.

Media

Contact Heather Cho, ALA Media Relations Specialist, 312-280-4020 or hcho@ala.org. Please review our conference media policy.

Membership

ALA and PLA membership is managed by the ALA Membership & Customer Service (MACS) unit. To join, renew, rejoin, or add to your membership, fill out a secure form online; or print and fill out a membership form and fax or mail it in; or call 800-545-2433 and press 5. Direct your membership questions to MACS at customerservice@ala.org or 800-545-2433 and press 5. MACS representatives are available Monday–Friday, 8:30 AM–4:30 PM Central.

Mobile App

Attendees can access full event schedule, evaluate sessions, customize their own agenda, and compete in the Extraordinary Exhibits photo challenge game on the PLA 2016 mobile app. To request assistance with the mobile app, please e-mail pla2016app@ala.org.

PLA Office

The PLA Office is located in A Mezzanine in the Colorado Convention Center. You can access the A Mezzanine from any of the lobbies using Elevator A, across from registration, and press the MZ button to get to the Mezzanine. You can also access A Mezzanine from Exhibit Hall A using Stairwell 30. The office phone numbers are 303-228-8450 and 303-228-8451. Onsite office hours are Monday, April 4–Friday, April 8, 8:00 AM–5:00 PM; Saturday, April 9, 8:00 AM–1:00 PM.

Registration & Housing

Onsite registration hours are Tuesday, April 5, 7:30 AM–5:00 PM; Wednesday, April 6, 7:30 AM–6:30 PM; Thursday, April 7, 7:30 AM–5:30 PM; Friday, April 8, 7:30 AM–4:00 PM; and Saturday, April 9, 8:00–10:00 AM. Conference registration and housing is managed by Experient. Call or e-mail your questions, 800-424-5249 (U.S. and Canada), 847-996-5829 (all other countries), or pla@experient-inc.com. Experient representatives are available Monday–Friday, 9:00 AM–5:00 PM Eastern. PLA Conference is a professional event. It is not open to the public.

Sponsorships

Contact Corcoran Expositions, Mary Michalik at 312-265-9650, mary@corcexpo.com; or Matt McLaughlin at 312-265-9655, matt@corcexpo.com.

Thank you PLA Conference Sponsors!

Venues

Most conference events—including all preconferences and concurrent program sessions—will take place in the Colorado Convention Center (CCC), 700 14th Street, Denver, CO 80202. Additional events will be held at the Hyatt Regency Denver at Colorado Convention Center, 650 15th Street, Denver, CO 80202, and other venues as indicated.

Other Questions

Contact PLA, 800-545-2433 x5PLA (x5752) or pla@ala.org; or find someone to help in the PLA Staff directory.