Designed for Experience: Reimagining Spaces and Services
Tuesday, April 5, 2016, 9:00 AM - 5:00 PM
Colorado Convention Center, Room 401-404
What if we designed our physical libraries with learning – not shelving – at their core? This simple question led one library (and its team of awesome experts) to create an unconventional framework for reimagining its spaces and services. In this highly interactive session, participants will explore the customer activities and outcomes that can drive library design. Using a fun and participatory methodology, participants will create spaces that help customers learn, create and share.
At the end of this session, participants will:
1: Understand how experience principles and customer activities inform space and service design. 2: Know more about the discipline of service design and how to build capacity for it in their organization. 3: Apply new skills and tools to their own library space and service challenges.
The session organizer(s) identified this session as appropriate for:
Level 1: People with no previous knowledge of the topic.
Tags: Buildings and Facilities, Innovation, Other Service Design, Programming/Services, Transforming Libraries
Margaret Sullivan, Owner/Princpal
Margaret Sullivan Studio, 10010, NY
Margaret Sullivan is the principal of Margaret Sullivan Studio, a full service design firm with a focus on cultural institutions and an emphasis on visioning, programming, planning and designing the 21st century library. A noted expert in designing outcome-based interiors for active learning environments, Sullivan was a designer for ImaginOn: the Joe and Joan Martin Center, in Charlotte NC, and DreamYard Arts Center in the Bronx, a YOUmedia flagship project.
Melanie Huggins, Executive Director
Richland Library, Columbia, SC
Melanie Huggins is the executive director of the Richland Library in Columbia, SC. She is passionate about customer experience, strategic planning and active learning environments. Melanie was previously the Director of the St. Paul Public Library. Prior to that, she was the Youth Service Coordinator for the Charlotte-Mecklenburg Library where she led the development of Imaginon: The Joe and Joan Martin Center, a hybrid library and children's
Patrick Quattlebaum, Managing Director
Adaptive Path, ,